Read your chain dashboard
Your dashboard shows this year's contracted room nights and open work, chain coverage, events waiting on your office and your newest hotels.
Open Dashboard. It has up to four parts, and every number on it is limited to your chain.
This year
Three tiles from your chain performance reports on their default view (year to date, dated by sent or signed, all properties), so they match the Overview report page:
- Contracted room nights: from contracts your hotels signed this year. Click it to open Reports.
- Awaiting response: RFPs where your property still owes an answer, to the RFP or to a TEAM counter offer, with how many are overdue. Click it to open Action Items.
- Blocks at risk: hotel blocks under the pickup target close to or past their booking cutoff. Click it to open that list in Reports.
Open reports also opens Reports. The section is left out when the reports cannot load. See Read your chain performance reports.
Chain Coverage
Three more tiles sit below This year:
- Properties in chain directory: every property in your chain's directory, which TEAM Solutions loads from your chain's own property list.
- Properties on TEAM Solutions: your chain's hotels that have a TEAM Solutions account.
- Active this season: your chain's hotels with at least one fully signed contract for an event that has not ended yet.
Open directory properties that are not on TEAM Solutions yet are the ones you can put forward for an event, which builds their profile and invites them. See Put properties forward for an event.
Open Events Awaiting Action
Events your office has been sent that have not started and that nobody in your office has put properties forward for yet, soonest first. Click an event to open it and select properties, or click View action items for everything else waiting on you. When the list is empty it says Nothing waiting on you.
Recent Activations
Your chain's newest hotels on TEAM Solutions, with the date each one joined and whether it is verified. A property you put forward for an event shows up here once its profile is built.
What the dashboard does not show
The dashboard does not total revenue or show pickup by property. Reports does: contracted revenue, win rates, pickup and blocks at risk across your properties. See Read your chain performance reports. To see how one hotel is booking for an event, open its rooming list, which shows how many of its contracted rooms are booked. See Bookings, cards and reconciliation for chain hotels.
Common questions
Why is This year missing from my dashboard?
It shows once your office is linked to its hotel chain and the reports load. If it is missing, open Reports: if that page says your office is not linked to a hotel chain, call or email us.
Where do the directory numbers come from?
From your chain's property directory, which TEAM Solutions loads from your chain's own property list. If the tile shows 0 or Not yet available, no directory is loaded for your office yet: call or email us.
What counts as active this season?
A hotel in your chain with at least one fully signed contract for an event that has not ended yet. The tile counts hotels, not contracts, so a hotel with several signed events counts once.
Why did an event leave Open Events Awaiting Action?
An event leaves the list once anyone in your office submits a selection for it, or once the event starts. You can still open it from Events.
What does the badge next to a new hotel mean?
It shows whether the hotel is verified on TEAM Solutions. A property you put forward becomes verified when its hotelier confirms the profile we pre-built for it.
Still stuck?
Call or email our support team.
- Call 1-866-588-7774
- Email support@teamsolutions.io
- Monday to Friday, 9am to 5pm ET
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Related guides
- Read your chain performance reportsSee your chain's contracted business, open work, RFP results and pickup across five report pages, filter them and export the rows for your CRM.
- Clear your action itemsAction Items lists what is waiting on your office: events to select for, missing contacts, profiles awaiting validation and unanswered RFPs.
- Review an event opportunityOpen an event your chain was sent to see its dates, venues and requested rooms, and which of your properties are near the venues.
- Bookings, cards and reconciliation for chain hotelsSee a chain hotel's rooming list with guest details, its payment card and its reconciliation for each contracted event, as the hotel does.
