Terms of Service | Team Solutions

Effective Date: March 19, 2026

Last Updated: March 19, 2026

Welcome to TEAM Solutions. These Terms of Service ("Terms") govern your access to and use of the TEAM Solutions platform, website, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the TEAM Solutions platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

TEAM Solutions provides an event housing management platform that connects:

Event Organizers seeking hotel accommodations for tournaments and events
Hotels offering room blocks and group rates
Attendees booking accommodations for events

Our Services include hotel sourcing, RFP management, contract facilitation, booking management, and payment processing.

3. User Accounts

3.1 Account Registration

To access certain features of our Services, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities that occur under your account

3.2 Account Types

Event Organizer Accounts: For organizations hosting tournaments and events
Hotel Accounts: For hospitality providers offering accommodations
Attendee Accounts: For individuals booking accommodations

4. Booking and Payment Terms

4.1 Reservation Process

When you make a reservation through TEAM Solutions:

You agree to pay the first night's room rate plus applicable fees at the time of booking
Remaining room charges are paid directly to the hotel upon checkout
All prices are displayed in USD unless otherwise indicated

4.2 Cancellation Policy

Our standard cancellation policy applies unless otherwise specified:

72+ hours before check-in: Full refund of the first night deposit
Within 72 hours of check-in: First night deposit is forfeited
No-show: First night deposit is forfeited

4.3 Payment Processing

Payments are processed securely through Stripe
We collect applicable taxes as required by law
Hotels receive payment via virtual cards issued through our platform

5. User Responsibilities

You agree to:

Use the Services only for lawful purposes
Not interfere with or disrupt the Services or servers
Not attempt to gain unauthorized access to any portion of the Services
Not use the Services to transmit harmful code or materials
Comply with all applicable laws and regulations

6. Intellectual Property

6.1 Our Content

The TEAM Solutions platform, including all content, features, and functionality, is owned by TEAM Solutions and is protected by copyright, trademark, and other intellectual property laws.

6.2 User Content

You retain ownership of content you submit to the platform. By submitting content, you grant TEAM Solutions a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in connection with providing the Services.

7. Disclaimers

7.1 Service Availability

We strive to maintain continuous availability of our Services but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the Services at any time.

7.2 Third-Party Services

Our Services may integrate with third-party services (e.g., payment processors, hotels). We are not responsible for the availability, accuracy, or content of third-party services.

7.3 Hotel Accommodations

TEAM Solutions facilitates connections between users and hotels but is not responsible for the quality, safety, or legality of accommodations. Hotels are independent entities responsible for their own services.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEAM SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

9. Indemnification

You agree to indemnify and hold harmless TEAM Solutions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Services or violation of these Terms.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

10.2 Arbitration

Any dispute arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association rules.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

12. Termination

We may terminate or suspend your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

13. Contact Information

If you have any questions about these Terms, please contact us:

TEAM Solutions

Email: legal@teamsolutions.io

By using TEAM Solutions, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.