What happens after you submit
Hotels on TEAM Solutions are staged for TEAM Solutions to send. Off-platform properties get a profile, then an invite usually within a few minutes.
The confirmation
Selections submitted shows how many hotels were added to the event's RFP and how many off-platform properties were queued for activation. Back to event refreshes the page, and the hotels you put forward now show Invite pending.
Your hotels on TEAM Solutions
They are added to the event's RFP and show Invite pending. Your submit sends them no email. The TEAM Solutions team sends the RFP, your office is copied on the invitation, and the hotel's status moves to Invited.
Off-platform properties
Each one is queued for activation. A profile is built for the property from public information, the property is added to the event's RFP, and the RFP invite goes to the contact you confirmed, usually within a few minutes. Once its profile is built, the property moves from the off-platform list to your chain's hotels on TEAM Solutions.
What the property sees
The invite says the property's profile was pre-built from public information and can be reviewed on sign-in, and the hotelier is invited to the hotel's TEAM Solutions account. On first sign-in a short wizard walks through the property, rooms, gallery and amenities. Confirming activates the property and opens the waiting RFP. A hotelier can choose Skip for now and still respond.
If a property asks you what to do, send them Confirm a pre-built property profile.
Keep it moving
Action Items follows each property until it is live: Profiles awaiting validation lists the ones waiting on their hotelier, and RFPs unanswered by your hotels lists hotels that have the RFP and have not answered. You can nudge the hotel, or answer the RFP for it. See Clear your action items and Respond to RFPs for your chain's hotels.
Common questions
Were my hotels emailed when I submitted?
Not by your submit. Hotels already on TEAM Solutions get the RFP when the TEAM Solutions team sends it. Each off-platform property gets its invite once its profile is built, usually within a few minutes, at the contact you confirmed.
A property looks stuck. What should I check?
Open Action Items. A property under Activations missing contact info needs a working email before it can be invited. One under Profiles awaiting validation is waiting on its hotelier to confirm the profile. If it is in neither group, call or email us: some properties need a quick check by our team before their profile is built.
Read: Clear your action items
Will a property get two invites?
No. Submitting a property again only replaces its stored contact, and a property that was already invited is not emailed again.
Can I answer the RFP for a property I put forward?
Yes. Once its profile is built it is one of your chain's hotels on TEAM Solutions, so you can answer its RFP from RFPs and negotiate, even before the hotelier confirms the profile. Accepting a counteroffer waits until the hotelier confirms, because accepting creates the contract; nudge them from Profiles awaiting validation in Action Items. The contract is signed by the hotel's own team.
Still stuck?
Call or email our support team.
- Call 1-866-588-7774
- Email support@teamsolutions.io
- Monday to Friday, 9am to 5pm ET
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Related guides
- Put properties forward for an eventPick chain hotels on TEAM Solutions and off-platform properties from your directory, confirm a contact for each new property and submit.
- Clear your action itemsAction Items lists what is waiting on your office: events to select for, missing contacts, profiles awaiting validation and unanswered RFPs.
- Confirm a pre-built property profileWhen your profile was set up from public information, check the basics, room types, photos and amenities, then confirm to go to your RFP.