Privacy Policy | Team Solutions

Effective Date: March 19, 2026

Last Updated: March 19, 2026

TEAM Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event housing management platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, organization name, and password when you create an account
Profile Information: Job title, organization details, and preferences
Booking Information: Guest names, check-in/check-out dates, room preferences, and special requests
Payment Information: Credit card details, billing address (processed securely through Stripe)
Communications: Messages, feedback, and support inquiries you send to us

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Information: Pages viewed, features used, time spent on the platform, and navigation patterns
Location Information: General location based on IP address
Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

1.3 Information from Third Parties

We may receive information about you from:

Hotels: Confirmation of bookings, check-in/check-out data, and service feedback
Event Organizers: Event registration data and team/division assignments
Payment Processors: Transaction confirmations and fraud prevention data
Authentication Providers: Account verification data from identity services

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Services

Process reservations and payments
Facilitate communication between event organizers, hotels, and attendees
Generate contracts and manage RFP workflows
Provide customer support and respond to inquiries
Analyze usage patterns to improve our platform

2.2 Communications

Send booking confirmations and reminders
Notify you of event updates and changes
Provide check-in kits and event information
Send marketing communications (with your consent)
Deliver important service announcements

2.3 Safety and Compliance

Detect and prevent fraud and abuse
Comply with legal obligations
Enforce our Terms of Service
Protect the rights and safety of users

3. Information Sharing

We may share your information in the following circumstances:

3.1 With Service Providers

We share information with third-party service providers who perform services on our behalf:

Stripe: Payment processing and virtual card issuance
Clerk: Authentication and identity management
Resend: Email delivery services
Vercel: Hosting and infrastructure
Analytics providers: Usage analysis and optimization

3.2 With Hotels and Event Organizers

Hotels receive guest information necessary to fulfill reservations
Event organizers receive booking reports and attendee accommodation data
Information shared is limited to what is necessary for service delivery

3.3 For Legal Purposes

We may disclose information:

To comply with legal process or government requests
To protect the rights, property, or safety of TEAM Solutions, our users, or others
In connection with a merger, acquisition, or sale of assets

3.4 With Your Consent

We may share information with third parties when you give us explicit consent to do so.

4. Data Retention

We retain your information for as long as:

Your account is active
Necessary to provide our Services
Required to comply with legal obligations
Needed to resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

5. Your Rights and Choices

5.1 Account Information

You can access, update, or delete your account information at any time through your account settings or by contacting us.

5.2 Communication Preferences

You can opt out of marketing communications by:

Clicking "unsubscribe" in marketing emails
Adjusting notification settings in your account
Contacting us directly

5.3 Cookies

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect platform functionality.

5.4 Data Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate data
Delete your personal information
Port your data to another service
Object to certain processing
Withdraw consent

To exercise these rights, contact us at privacy@teamsolutions.io.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Employee training on data protection
Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Data processing agreements
Compliance with applicable data protection laws

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

9. Third-Party Links

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a notice within the platform

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

TEAM Solutions

Privacy Inquiries: privacy@teamsolutions.io

General Contact: support@teamsolutions.io

12. Additional Disclosures

12.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt out of the sale of personal information
Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

12.2 European Economic Area Residents

If you are in the EEA, our legal bases for processing include:

Contract: Processing necessary to fulfill our agreement with you
Legitimate Interests: Processing for our legitimate business purposes
Consent: Processing based on your explicit consent
Legal Obligation: Processing required by law

You may contact our Data Protection Officer at dpo@teamsolutions.io.

This Privacy Policy was last updated on March 19, 2026.