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TEAM Solutions

Add your planner reward accounts

Record your hotel loyalty planner accounts so points hotels agree to on your events can be credited after the event.

For event organizersUpdated

Before you start

  • Your planner account number with each hotel loyalty program you use.
  • The Admin or Manager role in your organization.

Step by step

  1. Step 1: Open Planner Reward Accounts

    SettingsPlanner Reward Accounts

    Go to Settings, then Planner Reward Accounts. The page lists the accounts your organization has added.

  2. Step 2: Add an account

    Click Add Planner Reward Account.

  3. Step 3: Enter the account details

    Choose the Hotel Chain, give the account a name you will recognize, enter its Account Number and click Create.

  4. Step 4: Keep the list current

    Edit an account, deactivate one you no longer use or delete it. Only active accounts can be chosen for new events.

How planner points work

Some hotels agree to credit loyalty points to the event planner, based on the room revenue your event brings them. The points are part of each hotel's contract terms, agreed by TEAM Solutions while it negotiates with the hotel.

  • You add your planner accounts here: the hotel chain and the account number for each one.
  • TEAM Solutions picks the account that receives each hotel's points as part of that hotel's contract terms. Only your active accounts can be picked from your list.
  • The hotel sees the points per dollar and the account on its rooming list, and credits the points in its own loyalty system after the event.

Who can change accounts

Admins and Managers in your organization can add, edit, deactivate and delete accounts. Deactivating keeps an account on your list but stops it from being chosen for new events. Deleting removes it for good.

Common questions

What are planner points?

Loyalty points a hotel agrees to credit to a planner account, at a set number of points per dollar of your event's room revenue. TEAM Solutions records the agreed points and which account receives them; the hotel credits the points in its own loyalty program after the event.

Who credits the points?

The hotel, in its own loyalty system, after the event. TEAM Solutions does not calculate or send points. It records the agreed terms and the account so the hotel knows where to credit them.

Which account gets the points for my event?

TEAM Solutions picks the account when it agrees the terms with each hotel. Only your organization's active accounts can be picked from your list. Until an account is picked, the hotel sees that it is still to be designated.

Are these the same as my families' rewards numbers?

No. Planner points go to a planner account. Each guest can also enter their own hotel rewards number when booking, which the hotel uses for that guest's own stay.

Still stuck?

Call or email our support team.

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