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TEAM Solutions

Update a guest name, phone or rewards number

Fix a guest's name, phone, occupants, rewards number or special requests online, until the evening before your check-in date.

For guests and familiesUpdated

Step by step

  1. Step 1: Open your reservation

    Use the Manage Booking button in your confirmation email, or look up the reservation with its confirmation number and your email.

  2. Step 2: Click Edit Details

    The button shows on an active reservation until the evening before your check-in date.

  3. Step 3: Change the fields and save

    Update the guest name, phone, number of adults and children, hotel rewards number or special requests, then click Save changes.

What you can change

  • Guest name and phone.
  • Adults and children, up to the number of guests the room sleeps.
  • Hotel rewards number, so the hotel can credit your stay.
  • Special requests for the hotel. On a booking with several rooms, you can apply your special requests to every room you can edit. The other fields stay per room.

Your email, your dates and your room are not changed here. To move your stay, see Change your dates. To change the email, contact support.

When the hotel has already confirmed your room

A new phone, rewards number or special request goes onto the hotel's list right away. Changing the guest name or the number of guests asks the hotel to confirm your room again, and you get the hotel confirmation email again once it does.

Common questions

Can I change the email on a booking?

Not online. The email is how you open your reservation, so contact support to change it.

Where does my rewards number go?

To the hotel, with your reservation. The hotel sees it on its list of guests for the event, and the hotel credits your points, not TEAM Solutions.

Can I edit my details after check-in starts?

No. Online editing closes the evening before your check-in date. After that, contact the hotel or support for changes.

Does the hotel see my change?

Yes. A new phone, rewards number or special request goes onto the hotel list right away. If the hotel had already confirmed your room, changing the guest name or the number of guests asks the hotel to confirm it again.

What if more people need to stay than the room sleeps?

Each room has a maximum number of guests, and the form will not go over it. Book another room from the event booking link, or contact support to change rooms.

Are special requests guaranteed?

No. The hotel sees your special requests with your reservation, but they are not guaranteed.

Still stuck?

Call or email our support team.

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