Skip to content
TEAM Solutions

Change your dates

Move your check-in or check-out online while free cancellation is still available. The hotel is told about the change automatically.

For guests and familiesUpdated

Step by step

  1. Step 1: Open your reservation

    Use the Manage Booking button in your confirmation email, or look up the reservation with its confirmation number and your email.

  2. Step 2: Click Change Dates

    The button shows while free cancellation is still available on your reservation.

  3. Step 3: Pick your new dates

    Choose a new check-in and check-out on the calendar. Only dates inside the hotel's stay window for the event can be picked.

  4. Step 4: Review what changes

    The dialog shows your old and new number of nights, any refund or payment, and your new balance due at the hotel.

  5. Step 5: Confirm the change

    Click Confirm New Dates. If the change needs a payment, the button says Continue to Payment instead, and your new dates apply only after you pay.

When you can change dates

You can change your dates online when all of these are true:

  • Your current check-in is still outside your free-cancellation window (72 hours before check-in, unless your hotel's terms set a different window).
  • Your new check-in is at least that far away, too.
  • The new dates are inside the hotel's stay window for the event. The calendar shows that window.
  • The change does not shorten your stay below the hotel's minimum stay, if it has one.

What happens to your payment

On most events, what you paid at booking (the first night, its tax and the booking fee) does not depend on how many nights you stay. A date change moves no money online: only your balance at the hotel changes, and the dialog shows the new amount.

On events with prepaid room charges, part of each later night was paid when you booked. A shorter stay refunds the prepaid part for the nights you drop. A longer stay asks you to pay the prepaid part for the added nights first, and the new dates apply once you have paid. The rest of each added night is paid at the hotel.

Common questions

Can I change my room type or hotel?

Not online. Online changes cover your dates and guest details. To move to another room type or hotel, cancel and book again (the refund rules apply), or contact support.

Read: Cancel a reservation and get a refund

The Change Dates button is gone. Why?

It shows only while free cancellation is available on an active reservation. After your free-cancellation deadline, contact support about a date change.

Does the hotel know about my new dates?

Yes. The hotel is emailed about the change, and you get an email with your new dates. If the hotel had already confirmed your room, it confirms again with the new dates, and you get the hotel confirmation email again once it does.

I left the payment page during a date change. What happened?

Your reservation keeps its original dates and nothing more is charged. You can try the change again any time before your cancellation deadline.

I booked several rooms. Do they all change?

No. A date change applies to the room you opened. Change each room on its own reservation page.

Still stuck?

Call or email our support team.

Was this helpful?

Related guides