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TEAM Solutions

Sign your contract

TEAM Solutions signs first, then your hotel's registered signer signs in the signing window. Here is what to do if the window will not load.

For hotels
  • Sales
  • Admin
Updated

Step by step

  1. Step 1: Watch for the signature email

    Once TEAM Solutions has signed, your hotel's signer gets a Contract Ready for Signature email, with your hotel's other Admins copied.

  2. Step 2: Open the contract

    Contracts

    Under Awaiting Your Signature, click Review & Sign.

  3. Step 3: Sign in the signing window

    The Sign Contract section of the contract page opens the signing window. Review the agreement and sign there.

  4. Step 4: Find the signed contract

    When both sides have signed, the contract moves to Active Contracts under Contracts. Open it and click View PDF for the signed copy.

How signing works

When a proposal is accepted, TEAM Solutions generates the contract and signs it first. That sends it on to your hotel's signer, who signs inside TEAM Solutions, on the contract page. The signature is collected through our e-signature service and is legally binding.

Only the registered signer can open the signing window for your hotel. If someone else at your hotel should sign, an Admin can take it over with Reassign to me & sign.

If the signing window will not load

The signing window is embedded in the page and served by app.pandadoc.com, our e-signature service. Company network filters and strict browser settings sometimes block it.

  1. Click Open signing in a new tab. This usually works.
  2. If it still will not load, ask your IT team to allow app.pandadoc.com on your network.
  3. Contact support and we will work with your IT team directly.
Call 1-866-588-7774 or email support@teamsolutions.io, Monday to Friday, 9am to 5pm ET.

Common questions

The signing window keeps spinning or will not load. What do I do?

Click Open signing in a new tab, which usually works. A company network filter or strict browser settings are the usual cause. If it still fails, contact support and we will work with your IT team to allow the signing service on your network.

Who signs first?

TEAM Solutions signs first. That signature sends the contract on to your hotel's signer, who gets an email when it is their turn.

The person who should sign is out, or I am not the signer. What now?

Only your hotel's registered signer can sign. An Admin of your hotel can click Reassign to me & sign on the contract page to take the signature over. TEAM Solutions can also move it to any Admin of your hotel, so contact support.

Who is our hotel's signer?

The most recent person at your hotel who put terms forward in the negotiation and still has a login at your hotel, usually whoever answered the RFP. Rounds your chain sales office sent do not count. If nobody qualifies, it is your longest-standing Admin.

Still stuck?

Call or email our support team.

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