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TEAM Solutions

Join your hotel on TEAM Solutions

Accept your invitation to join the hotel profile already set up for you, or request access when your hotel is already on TEAM Solutions.

For hotels
  • Admin
  • Sales
Updated

Step by step

  1. Step 1: Open your invitation

    Open the email that invites you to your hotel on TEAM Solutions, or the RFP email we sent your hotel, and follow its link.

  2. Step 2: Sign in with the invited email

    Sign in, or create your login, with the email address the invitation was sent to. A login with a different address will not see the invitation.

  3. Step 3: Join your hotel

    On the welcome page, click Join next to your hotel under Your invitations. Already signed in? Open the organization switcher at the top of the sidebar and click Join under Invitations.

  4. Step 4: Open your RFP

    RFP Inbox

    Go to RFP Inbox and click Respond, or use the button in your RFP email.

Three ways in

Invited by TEAM Solutions. Most hotels are set up by our team ahead of an RFP, and you are invited to join. Join the hotel that is waiting for you: its RFPs, contracts and bookings are already there.

Put forward by your chain's sales office. If your chain added your property for an event, we pre-built your profile so you can respond right away. See Confirm a pre-built property profile.

Signing up on your own. Choose Hotel Partner on the welcome page and follow the steps. Our team reviews new hotels, and you get an email once your account is verified.

One login, several properties

Your login can belong to more than one hotel. Each property is its own organization, and the organization switcher at the top of the sidebar shows which one is active. Pending invitations appear there too, with a Join button.

Call 1-866-588-7774 or email support@teamsolutions.io, Monday to Friday, 9am to 5pm ET.

Common questions

I got an invitation. Should I create my hotel?

No. Join the hotel that was already set up for you. A second copy of your hotel does not show the RFPs waiting on the original, so only create a new organization if yours is not listed.

The RFP page says Access Denied. What do I do?

Usually another organization is active, or your invitation is still pending. The page offers the fix: Join your hotel, or Switch to it. You can also switch with the organization switcher at the top of the sidebar.

My invitation went to a different email address. What now?

Sign in with the address the invitation was sent to: the RFP page has a Sign out & switch account button. To use another address instead, ask an Admin or Manager at your hotel to invite it from Users, or contact support.

I manage more than one property. How do I switch between them?

Each property is its own organization on TEAM Solutions. Use the organization switcher at the top of the sidebar to move between them. RFPs, contracts and rooming lists always belong to the property that is active.

My hotel is already on TEAM Solutions, but nobody invited me. How do I get in?

Ask an Admin at your hotel to invite you. Or sign up your hotel: when a hotel with a very similar name already exists, we ask Is one of these your property? Click This is my property and our team connects your login to it. Watch your email for confirmation, usually within a business day.

I signed up a new hotel. How long does review take?

Our team reviews every hotel that signs up on its own. Verification typically takes 1 to 2 business days, and you get an email once your account is verified.

Still stuck?

Call or email our support team.

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